Refund Policy

1. Refund & Return Policy

By placing an order on our Website, you agree to the terms mentioned below.

2. Return Eligibility

We accept return or replacement requests only under the following conditions:

• You received a damaged, defective, or wrong product.
• The product is expired at the time of delivery.
• The issue is reported within 48 hours of delivery.
• Product is unused, unopened, and in original packaging.
• An unboxing video or clear photos are provided as proof.

3. Non-Returnable Items

We do not accept returns or refunds for the following:

• Opened, used, or partially consumed products.
• Products damaged due to improper handling after delivery.
• Orders placed incorrectly by the customer.
• Items returned without prior approval.
• Products purchased during clearance or special discount sales, unless the product is damaged.

4. Return Request Process

To request a return or replacement, please contact us within 48 hours of receiving the product.

Please provide the following information:

• Order ID
• Reason for return
• Unboxing video / photos
• Contact details

5. Replacement Policy

If your request is approved, we will arrange a replacement at no additional cost.

Replacement delivery timelines depend on product availability and location.

If the product is unavailable, a refund may be issued instead.

6. Refund Policy

Refunds are processed only after inspection and approval.

Refunds are credited to the original payment method used during checkout.

Refund processing time is 7–10 working days after approval.

7. Order Cancellation

Before Shipping

Orders can be cancelled before dispatch by contacting us immediately.

A full refund will be initiated if the order has not been shipped.

After Shipping

Orders cannot be cancelled once shipped.

Refusal of delivery may result in shipping and handling charges being deducted.

8. Late or Missing Refunds

If you have not received your refund, please follow these steps:

• Check your bank or payment provider first.
• Contact your bank or card issuer.
• If the issue persists, contact us.

9. Limitation of Liability

Our liability is limited to the purchase value of the product only.

We are not responsible for indirect, incidental, or consequential damages.

10. Contact

If you have any questions regarding our Refund & Return Policy, please contact CuraNutra using the details below.